FAQs

1. What countries do you ship to?

We currently ship to all countries within the European Union.

2. How long does shipping take?

Orders are typically delivered within 10 to 14 business days from the date of dispatch.

3. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number and link to follow your package.

4. How much does shipping cost?

We offer free shipping on all orders — no minimum purchase required.

5. What is your return policy?

You may return any unused and undamaged item within 30 days of delivery. Items must be in their original packaging.

6. How do I request a return or refund?

Simply contact our support team at [hello.vitalysfr@gmail.com] with your order number and reason for return. We’ll guide you through the process.

7. Are returns free?

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

8. What if my item arrives damaged or incorrect?

Please contact us within 7 days of receiving your order with photos of the item and packaging. We’ll replace it or offer a full refund.

9. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of placement. After that, we begin processing and cannot make changes.

10. Do you offer customer support?

Absolutely! You can reach us anytime via email at [hello.vitalysfr@gmail.com], and we’ll respond within 24 hours on business days.

11. Will all items in my order arrive in one package?

Not necessarily. Since we work with three trusted suppliers, your items may be shipped separately and arrive in different packages.

12. Do you offer discounts for ordering multiple items?

Yes, we offer automatic percentage discounts at checkout when you order more than one item. The more you add to your cart, the more you save!